I just completed The EMyth Revisited by Michael E. Gerber. He outlines the reasons why businesses don't succeed and tells you how to change that for your small business. The main downfall of most small business is that the owner manages it alone. The owner never learns how to create a system so they don't have to be at the business the entire time. The section on creating a process is entitled, Prototyping the Position: Replacing Yourself with a System.(p.179) This is the key to any successful business. Who wants to wake up one morning and realize that you can't take a vacation because if you do, the entire business will collapse?
I sure don't!
My whole goal in creating my business is to replace myself as soon as possible. This is a huge battle because it involves trust. We have to trust our system and relinquish our egos. I think many of us are tied to the idea of, "If I want it done right, I have to do it myself." Well, that statement is laden with work, stress and no vacations! In creating a business we have to latch on to humility and trust. Humility will allow us to listen to ourselves, clients and employees. Trust will allow you to build on those relationships and develop a system that will enable you to know that the work will be done with or without you. Preferably without you!
In a recent interview Tony Hsieh of Zappos.inc talked about creating a culture of trust at Zappos. How does he do this? Well, he wants to know, "How weird are you?" This offbeat question actually gets to the heart of Zappos. They want innovative thinkers! They want risk takers! Read more at http://www.nytimes.com/2010/01/10/business/10corner.html
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